Elder Mediation
Supporting families and aged care providers with sensitive conversations about care, housing, and finances.
Elder mediation is a recognised and accredited process that helps families and older people navigate stress, conflict, and uncertainty. It provides a safe and respectful way to resolve disputes, maintain relationships, and ensure the voice and wishes of the older person are central to decision-making.
Elder Mediation in Families
I support families who are experiencing conflict around the care, finances, or medical needs of an elderly parent.
Mediation offers families a constructive way to find common ground, reduce conflict, and restore relationships.
It acknowledges the strain that can arise when parents face ongoing health issues such as dementia.
The process ensures that the older person’s strengths, preferences, and concerns remain at the forefront of the conversation.
Mediation in Aged Care Settings
I assist with conflicts that arise within aged care facilities, including:
Disputes between residents.
Concerns or complaints raised by families or elderly people towards staff and management.
Workplace conflict between staff members or between staff and managers.
Coaching and Training for Managers and Staff
I provide tailored support to leadership teams and staff working in aged care settings, helping them build the skills and confidence to manage conflict effectively. This includes training in:
Resolving complaints and disputes with elderly people (and their families).
Supporting HR staff and managers to address workplace conflict.
Helping staff support elderly people to resolve family disagreements around care, finances, or medical decisions.
Assisting staff to manage conflict between residents within facilities